As a consulting firm specializing in ITSM, Doopera assists IT departments with their transformation projects. We support our clients in the following areas: Enterprise Service Management (ITSM and ESM), Asset Management (ITAM), and IT Operations Management (ITOM).

We provide services for ITSM solution integration and the implementation of digital portals for various organizational functions: IT, Human Resources, Payroll, Procurement, Legal, General Services, etc.

Freshdesk is a cloud-based customer support software designed to streamline customer service management. It offers a unified platform where teams can handle customer inquiries across multiple channels, including email, phone, chat, and social media. Freshdesk provides features like ticketing, automation, and a knowledge base, enabling support agents to resolve issues efficiently and collaboratively. It also includes analytics and reporting tools for tracking team performance and customer satisfaction. Designed with scalability in mind, Freshdesk supports businesses of all sizes, offering customizable workflows and integrations with popular business applications, ultimately enhancing customer experience and operational efficiency.