Third-party Application Maintenance
Our Third Party Application Maintenance (TPAM) offering stands out by providing comprehensive and personalized support designed to ensure the longevity and continuous evolution of your information systems. We provide annual support services for assistance and corrective maintenance, ensuring proactive and reactive incident management. Our dedicated teams are available to quickly resolve issues, minimize service disruptions, and maintain optimal application performance.
In parallel, our expertise services focus on the implementation of technical and functional enhancements. We analyze your needs and market trends to propose innovative improvements that optimize your business processes. Whether it involves integrating new functionalities, modernizing existing architecture, or meeting regulatory requirements, our team of experts works closely with your internal teams to ensure a smooth and efficient transition.
Our commitment to quality and customer satisfaction is reflected in transparent and regular communication, detailed progress reports, and continuous adaptation to technological advancements. With Doopera, you benefit from AMS that not only keeps your systems operating optimally but also evolves them to support your growth and strategic objectives.
Support Services
We provide annual support services that ensure continuous and proactive assistance. Our dedicated team delivers comprehensive maintenance, regular updates, and rapid issue resolution. We also offer advanced monitoring services to anticipate and prevent problems before they impact operations. Additionally, we offer ongoing training and access to a rich knowledge base to maximize software utilization. Our goal is to ensure the optimal performance of our solutions and to guarantee client satisfaction throughout the year.
Evolutionary Maintenance
We provide evolutionary maintenance services to ensure that software continues to meet the evolving needs of businesses. Our dedicated team manages requests for enhancements and improvements, implementing changes and new features that enhance functionality and performance. By closely collaborating with clients, we understand their specific requirements and ensure that the software stays aligned with industry advancements. Our evolutionary maintenance services support adaptation to new business processes, integration of new technologies, and continuous improvement of the overall user experience. This proactive approach ensures that the software remains efficient, relevant, and capable of supporting the growing demands of the business.
Tailored Training
Our tailored training programs are designed to equip support teams with the technical skills necessary to handle issues efficiently and empower end-users to utilize the software to its full potential. Through interactive hands-on sessions, detailed documentation, and continuous support, we ensure a smooth transition and effective software use. Our training covers all aspects, from basic functionalities to advanced features, ensuring that users and support agents can operate and troubleshoot the system with confidence. By enhancing user proficiency and reducing downtime, we aim to improve overall satisfaction and operational efficiency, ensuring that both support agents and users are fully equipped to handle the software in their daily activities.
New features
We provide evangelization and awareness services for new features to help our clients maximize their software usage. Our team of experts, including our Customer Success Managers (CSM), organizes interactive training sessions, webinars, and workshops to present and explain new features and their benefits. We also supply practical guides, tutorial videos, and continuous support to ensure smooth and effective adoption. By educating and raising awareness among users about the software’s new capabilities, we help improve productivity, optimize business processes, and ensure our clients achieve maximum return on investment.