Freshdesk
Freshdesk is a cloud-based customer support software designed to streamline customer service management. It offers a unified platform where teams can handle customer inquiries across multiple channels, including email, phone, chat, and social media. Freshdesk provides features like ticketing, automation, and a knowledge base, enabling support agents to resolve issues efficiently and collaboratively. It also includes analytics and reporting tools for tracking team performance and customer satisfaction. Designed with scalability in mind, Freshdesk supports businesses of all sizes, offering customizable workflows and integrations with popular business applications, ultimately enhancing customer experience and operational efficiency.
Refreshingly simple, AI-powered customer service
Deliver personalized support fast
Manage, prioritize, and resolve tickets at scale with a unified workspace that helps agents move quickly, focus on the right issues, and deliver personalized support.
Deflect FAQs and optimize agent workload
Automate self-service with a scalable knowledge base and custom widgets to help customers find answers faster. Integrate your portal with custom apps to solve specific business needs and deliver a tailored self-service experience.
Optimize operations with AI-powered automations and workflows
Eliminate redundancy and enable your teams to run on autopilot with AI-powered automations. Improve productivity and efficiency with generative AI that assists agents at every step, enabling them to deliver accurate resolutions.
Deliver delight right out of the box
Simple to set up and easy to use, Freshdesk gets you going, fast. Streamlined workflows let agents breeze through tasks; collaboration tools take the guesswork out of teamwork.
Bring teams together for the future of hybrid work
Empower agents with collaboration tools to help them engage with the right experts from cross-functional teams and provide faster, more consistent service on complex inquiries.
Leverage proactive AI-driven insights to optimize support
Surface potential issues and optimize support operations with proactive AI-driven insights. Unleash the power of generative AI to analyze interactions constantly, monitor quality, and realize a lower TCO.
Get bots, ticketing, and conversations in one unified solution
Deliver exceptional customer service with Freshworks Customer Service Suite. From AI-powered conversations and no-code bots to efficient ticket management, the Suite enables you to improve productivity and exceed expectations.
