Freshservice - AI-Powered Service Management
Equip your business with enterprise-grade capabilities that remain simple and empower your teams to do more effortlessly. Save time with no-code, drag-and-drop automations, and enhance collaboration with integrated workflows.
Transform IT from a cost center to a value creator with our unified platform and seamless AI-driven processes. Freshservice helps you offload low-value tasks, solve problems faster, and communicate more effectively, making digital transformation accessible to all businesses. Boost productivity and streamline operations with Freshservice's innovative solutions.
Transform IT from a Cost Center to a Value Creator
Unify IT, power business performance
IT now fuels business as well as support, so automating operations improves not only employee and agent efficiency, but also business continuity. By uniting teams and tools, you can reduce spending and complexity, and increase satisfaction from service desk to C-suite.
Built-in AI = Boosted efficiency, better experience
Make your staff, systems, and processes more efficient with built-in AI. Save time by automating routine queries and enabling self-service. Get performance insights and raise productivity with conversational prompts.
The power to be more productive
Freshservice enables you to save time with codeless drag-and-drop automations. Key workflows and integrations are also built in to offload low-value tasks, problem-solve, collaborate, and communicate better—and gain even more efficiencies in the future.
Streamline asset management and service operations
From asset lifecycle to cloud apps, from an auto-updating CMDB to dependency mapping, manage your IT assets more efficiently with one seamless solution enhanced with AI.
Advanced discovery, optimizing, and management
Business today demands end-to-end asset visibility. Auto-capture cloud and on-premise asset details. Scan QR and barcodes to track assets with our mobile app. See dependency mapping and lifecycles in one place to optimize services, avoid disruptions, and hit SLAs.
End-to-end asset visibility
Make service ops more effective, root cause analyses more accurate, and change deployments more efficient with a 360 CMDB. Real-time connectors with built-in and leading discovery solutions, identity providers, and endpoint management tools make current and complete visibility possible.
Service health monitoring
Meet and exceed your service-level agreements by mapping interdependencies, seeing the big picture, and gauging incident impact at a glance. With real-time service monitoring and a single view, spot root causes and prioritize incidents by user impact.
