Freshworks Customer Service Suite
Customer Service Suite is a robust, all-in-one platform that seamlessly integrates ticketing, chat, and telephony, providing businesses with the tools they need to deliver exceptional customer service across multiple channels. Designed to enhance both efficiency and personalization, this suite includes advanced analytics that help teams gain deep insights into customer interactions and satisfaction levels. With features like AI-powered chatbots, automated workflows, and real-time communication capabilities, it ensures that every customer query is handled promptly and effectively. Perfect for organizations aiming to elevate their customer support, Freshworks' suite transforms the way businesses engage with their customers, fostering loyalty and driving growth.
Delight your customers—and your team—with a seamless, AI-powered omnichannel solution.
More resolutions, fewer tasks
Every day brings more queries on more channels. With Freshworks Customer Service Suite, you can create and deploy intelligent chatbots in a snap, then watch them resolve issues 24/7. Automation reduces routine tasks; built-in AI helps agents, admins, and leaders excel.
All your channels, one time-saving view
Forget searching and toggling. Agents can dive into conversations with the context they need all in one place, so next steps are clear and personalization is easy. When it’s time for teams to collaborate, having a unified view across channels keeps everyone on track.
Support on your customers’ favorite channels, supercharged with AI
Meet your customers on whatever channel they like to use—from email and phone to chat, text, social media, and more. Intelligent bots work 24/7.
Be there, no matter how your customer reaches out
Whether on traditional channels such as phone and email, digital channels such as SMS and WhatsApp, or social media such as Facebook and Instagram, the omnichannel Customer Service Suite lets you deliver fast, personalized service to all your customers.
Scale fast and deflect more inquiries with AI-powered chatbots
Getting support requests on more channels than ever? Meet the challenge with scalable chatbots. Built-in AI lets you create and deploy conversational chatbots across channels, so customers can self-serve anytime. Less work for agents, more answers for customers.
The complete story, at your fingertips
Goodbye, swivel chair. Omnichannel customer service puts queries and replies from across channels in a single view, so agents have the context they need to deliver personalized service fast. AI summarizes conversations and even suggests next steps.
