Freshcaller
Freshcaller is a cloud-based call center solution designed for customer support and sales teams. Easy to set up and use, Freshcaller offers advanced features such as call management, smart queues, call transfers, and CRM integrations. With its intuitive interface, teams can efficiently manage customer interactions, improve issue resolution, and optimize productivity. Freshcaller also provides real-time analytics and detailed reports to help businesses monitor performance and make informed decisions.
No missed calls, lower wait times, and always available support
Set up your contact center in just a few hours
Create a global contact center for your business that’s affordable and scalable. Handle any call scenario with advanced inbound routing. Bring your own carrier (BYOC) or purchase numbers from 90+ countries.
Continue the conversation on any channel
Freshcaller is a part of the Freshdesk – a leader in effortless conversations. Make calls within Freshdesk and convert a call to a ticket with a single click. Continue the conversation across any channel, with every customer.
Reduce your agent’s workload
Lighten your agents’ workload by using AI-powered voice bots that answer repetitive queries. Reduce wait times and offer reliable solutions with voice bots and speech-enabled IVR. Empower your agents to do their best work.
Develop a remote-ready workforce
Empower remote support and sales teams to collaborate in real-time and resolve complex issues. Virtual leaders can monitor call volumes and service level attainment while keeping track of important conversations.