Omnichannel CX
We revolutionize customer service through our advanced omnichannel CX ticketing solution. Freshworks products seamlessly integrates all communication channels — emails, social media, live chat, phone calls, and customer portals — into one efficient system. This approach ensures every customer interaction is promptly and effectively handled, enhancing satisfaction and fostering loyalty.
Why Choose Freshworks ?
- Unified Communication Channels: Manage customer inquiries from live chat, chatbots, emails, and more through a single dashboard.
- 24/7 Customer Support: Our customer portal and automated chatbots ensure support is always available, increasing your accessibility.
- Enhanced Responsiveness: Prioritize and respond to tickets quickly with streamlined processes that improve response times and service quality.
- Customizable to Your Needs: Tailor workflows and responses to fit the unique demands of your business and customer base.
- Insightful Analytics: Leverage data-driven insights to refine strategies and enhance customer service outcomes.
Discover how our solution can transform your customer interactions and boost your team's productivity.
Omni-channel Customer Support
Freshworks’ Customer Service Suite offers a dynamic and integrated approach to customer support. This comprehensive platform combines the power of ticketing, chat, and telephony in a single, user-friendly interface. Businesses can effortlessly manage multiple support channels, automate workflows, and personalize customer interactions, ensuring a seamless experience. With advanced analytics and AI-powered tools, the suite helps you gain insights into customer needs and service performance. Whether engaging with customers through live chat, phone, or email, Freshworks’ suite enhances efficiency and boosts satisfaction, making it an ideal choice for companies seeking to innovate and improve their customer service operations.
Advanced Ticketing
Chat-Live & Chatbot
Freshchat by Freshworks is a modern messaging software designed to meet the communication needs of customer support and sales teams. This powerful live chat solution integrates seamlessly into your website, enabling real-time conversations with customers. With features like AI-driven bots, campaign management, and multilingual support, Freshchat facilitates engaging, personalized customer interactions. It enhances user experience by providing timely assistance and resolving queries efficiently. The tool’s analytics capabilities also allow you to monitor engagement and optimize performance continually. Ideal for businesses of all sizes, Freshchat aims to boost satisfaction and conversion rates, making every customer interaction count.
Telephony
Freshcaller by Freshworks is a cloud-based phone system designed for modern customer support and sales teams. This intuitive platform offers a robust set of features including call queue management, IVR (Interactive Voice Response), call recording, and real-time analytics to enhance telephone communications. Freshcaller allows businesses to set up a call center without the complexity of traditional hardware. Its scalable architecture adjusts to your needs, ensuring high-quality calls worldwide. Whether you’re a small business or a large enterprise, Freshcaller provides the tools to manage phone interactions efficiently, improving both customer satisfaction and team productivity.
Our partner solutions
Freshdesk
Freshdesk is a support software managing tickets, emails, calls, and chats. It boosts productivity and customer satisfaction with automation.
Customer Service Suite
Freshworks’ Customer Service Suite unifies ticketing, chat, and telephony for streamlined, efficient, and personalized customer support experiences.
Freshchat
FreshCaller
Freshcaller is a cloud phone system for businesses, with call routing, recording, and analytics. It helps manage calls effectively. The interface is easy to use.