Cloud numbers and telephony
Get local or international numbers and place calls straight from the browser, with no hardware to install.
Cloud telephony 
Freshcaller
A cloud call centre to deploy without heavy phone infrastructure.
Freshcaller is the cloud call centre from Freshworks. It lets you set up professional telephony without dedicated hardware, with numbers available in many countries. Built for support and sales teams, it manages inbound and outbound calls and integrates naturally with the other Freshworks solutions.
Key features
Routing and voice menus (IVR)
Direct callers to the right team with voice menus and call distribution rules.
Queues and callbacks
Handle call peaks with queues and offer automatic callbacks to avoid keeping customers waiting.
Recording and monitoring
Record calls for quality and training, and monitor team activity in real time.
Support and CRM integration
Link calls to tickets and customer records so every conversation is logged with its context.
Solution preview
Freshworks and its visuals belong to Freshworks. Doopera is a partner integrator.
Use cases
- Set up a call centre without investing in hardware.
- Route inbound calls to the right team with a voice menu.
- Log every call in the linked ticket or customer record.
- Handle call peaks with queues and callbacks.
Other Freshworks solutions
A project around Freshcaller?
Doopera supports you on scoping, integrating and maintaining Freshcaller. Let's talk about your needs.