ITSM & ESM
IT and enterprise service management, grounded in ITIL best practices.
Integrator of innovative solutions
We integrate the best ITSM, ESM and CX solutions on the market.
Consulting, integration and no-code support to boost efficiency while keeping a low total cost of ownership.
France UAE Tunisie
Our technology partners 
Our expertise Freddy AI
Solutions for every business function.
ITOM
Monitoring, asset discovery and automated CMDB.
Omnichannel CX
Ticketing, chat and no-code chatbots for seamless customer service.
CRM
Sales and marketing aligned, processes optimised.
Artificial intelligence
Copilot, response generation and insights for your teams.
2013
Founded
400+
Active clients
600+
Projects delivered
20
Experts
Trusted by leading companies
Freshworks
The full Freshworks suite
Doopera integrates the entire Freshworks ecosystem, from customer support to IT, CRM and AI.
Freshdesk
Customer serviceTicket-based customer support with built-in AI.
Freshdesk Omni
Customer serviceAll-in-one omnichannel suite.
Freshchat
Customer serviceConversational messaging and chatbots.
Freshcaller
Customer serviceCloud contact centre.
Freshservice
ITITSM, ITOM, ESM and asset management.
Device42
ITAMAsset discovery, dependencies and CMDB.
Freshsales
CRMCRM, pipeline and sales tracking.
Freshmarketer
MarketingMarketing automation.
Freddy AI
AICopilot, agents and AI insights.
EasyVista
The EasyVista platform
Doopera deploys EasyVista for IT and enterprise service management (ITSM, ESM), monitoring (ITOM) and automation.
EV Service Manager
ITSM · ESMIT and enterprise service management (ITIL).
EV Self Help
Self-serviceSelf-service and knowledge base.
EV Reach
Remote supportRemote control and support.
EV Observe
ITOMUnified infrastructure monitoring.
EV Discovery
CMDBAsset discovery and mapping.
EV Orchestrate
AutomationIT task and workflow automation.
EV Pulse AI
AIAnalytics and AI to steer ITSM.
International presence 
Three offices to support you wherever you are.
France
Paris · Headquarters
United Arab Emirates
Dubai · Middle East
Tunisia
Tunis · Delivery centre
Got a project in mind?
Let's talk about your ITSM, CX or CRM challenges.