AI that works for your business
Freddy AI, disponible sur tous les produits Freshworks, révolutionne divers aspects de la gestion d'entreprise grâce à son automatisation intelligente et ses insights approfondis. Il prédit les tendances, identifie les opportunités et fournit des recommandations exploitables, permettant aux équipes de prendre des décisions plus intelligentes, d'optimiser les processus, et d'améliorer la productivité dans des domaines tels que les ventes, le marketing, le support client et les opérations internes.
Freddy Self Service
Say goodbye to wait times and awkward exchanges. With Freddy Self Service, you can deploy intelligent chatbots to resolve issues day and night, quickly and consistently. More deflections means more time for agents to focus on higher-value tasks.
Freddy Copilot
Work smarter, not harder. With Freddy Copilot, employees have an AI coach and collaborator to help improve their performance. Freddy Copilot can summarize issues, suggest next steps, and handle repetitive tasks—all with easy, conversational prompts.
Freddy Insights
Get proactive, AI-driven insights to help you anticipate issues and spot opportunities, so you don’t miss a thing. With Freddy Insights, you can make informed decisions more quickly. You can even ask Freddy for recommendations and data visualizations.
Agents
Give agents their time back. Freddy AI helps resolve tickets quickly, so agents can focus on work that matters most. Freddy AI can draft responses, summaries, and articles – and even suggest ways to optimize processes and create scalable practices.
Employee
Deliver faster service the easy way. Freddy AI is ready to solve problems anytime, no waiting. Employees can get help on the channels they use every day, such as Slack and Microsoft Teams. There’s no need for forms; just ask Freddy for help.
Leaders
Full visibility, all the time. No more downloading reports, crunching numbers, or brainstorming solutions. Freddy Insights continually analyzes performance data to proactively surface key insights, then recommends optimizations for sustained success.
Customers
No more queueing up for an agent or waiting on business hours. Freddy Self Service helps customers find the answers they need on their own, anytime, quickly. Intelligent chatbots can understand inquiries and respond with personalized solutions.
Our partner solutions
Freddy Copilot
reddy Copilot, integrated into Freshworks products, provides advanced AI and automation capabilities. It helps teams make informed decisions, optimize processes, and enhance productivity, offering precise insights and actionable recommendations for improved efficiency and performance.