Freshchat
Freshchat is a messaging platform designed to help businesses communicate effectively with their customers. It offers a range of tools to manage conversations across multiple channels, including live chat, mobile apps, social media, and more. Freshchat enables support teams to respond quickly to customer inquiries with features like automated responses, user segmentation, and smart bots. Integrated within the Freshworks suite, it promotes a seamless and personalized customer experience while boosting the efficiency of support teams.
Leave no customer undelighted
Engage customers on the channel of their choice
Deliver a seamless experience for your customers across any channel, whether it’s self-serve or agent-assisted. Messaging, live chat, even email and voice – you name it, we’ve got it.
Scale support with AI-driven bots on any channel
Customers seek quick and effortless self-service on the channels of their choice. Easily create and deploy AI-driven bot experiences across your website, native app, and messaging channels.
Equip agents to deliver personalization at scale
Give your agents the context they need to deliver personalized experiences. Make it easy for them to see details like past purchases and open issues, conversations from any channel, and more.
Help customers before they even know they need it
Proactively engage customers on web or messaging channels to stay ahead of potential issues. And turn any engagement with your company into a potential revenue-generating opportunity.
Make informed decisions to help your business scale
Get insights into customer behavior and team performance. Understand your team productivity and bot effectiveness, and identify gaps to fix to scale even faster.
Have a nice chat—and then some
Great conversations are the heart of customer service, but there’s more you can do to unleash productivity. Our all-in-one solution lets you collaborate, manage tickets, and resolve complex issues easily.
